undian online FAQ

When you create an account on undian online, we ask for your email address, a username (3-20 characters), a password, your full legal name, date of birth, mobile phone number, and national ID number. During the Know-Your-Customer (KYC) verification step—which happens after your account is created—you will upload a scanned copy or photograph of your ID (KTP, passport, or driver's license). We use this information to verify your identity and comply with regulations in supported jurisdictions. Your data is encrypted and stored securely on our servers. Registration typically takes subject to verification; KYC verification can take one to two business days depending on document quality and verification queue volume.

Withdrawal requests on undian online go through a verification process before being sent to your chosen payment method. Once you submit a withdrawal request, our compliance team reviews it to ensure it matches your account history and deposit records. This review typically takes one to three business days. After approval, the funds are transferred to your payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet)—and arrive according to that payment method's settlement schedule. Bank transfers may take an additional one to two business days depending on your bank. We do not process withdrawals during public holidays in Indonesia, including Idul Fitri, Idul Adha, and Imlek.

For Know-Your-Customer verification on undian online, we require one valid ID document showing your legal name, date of birth, and ID number. Accepted documents include Indonesian KTP (national ID card), passport, or driver's license. The document must be current (not expired) and legible in a photograph or scanned copy. Upload the file through your account settings under "Verification" or "KYC." We review documents within one to two business days. If your document is unclear, our team will request a re-submission via email. Once verified, your account gains full withdrawal access. You do not need to re-verify unless you change your legal name or update your ID.

We do not charge platform fees for deposits or withdrawals on undian online. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) may apply their own fees for certain transactions—for example, some banks charge a small fee for outbound transfers. We recommend checking your payment provider's fee schedule before initiating a transaction. The amount shown on undian online during checkout is the net amount you will send or receive; any provider fees are typically displayed by that provider at the time of payment. If you have questions about a specific fee you see, contact our support team and we can clarify whether it comes from undian online or your payment provider.

If you have received a promotion code from undian online, you can enter it during account creation or in your account settings under "Promotions" or "Vouchers." Look for a field labeled "Promo Code" or "Bonus Code." Enter the code exactly as provided (codes are case-sensitive) and click "Apply." The system will validate the code and display the associated offer if the code is active and meets eligibility requirements. Codes may be restricted to new accounts, specific payment methods, or particular time periods. If a code does not work, check the expiry date and ensure you meet all conditions. If you still encounter issues, our support team can verify the code status for you via email or in-app message.

Our sportsbook on undian online covers major football leagues and tournaments including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian Cup), Champions League, Premier League, La Liga, Serie A, Bundesliga, and Ligue 1. We also list markets for badminton, MotoGP, and other motorsports events. Esports coverage includes Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets are updated daily during the competitive season. Match schedules, odds, and market availability vary by competition and time of year—some markets are live-streaming events while others are pre-match or in-play only. Check your sportsbook home page on undian online for a full list of available markets on any given day.

We at undian online use industry-standard SSL encryption to protect data in transit between your device and our servers. Your account information, payment details, and game history are stored in encrypted databases with restricted access. Our team follows strict data-handling policies and does not share your personal data with third parties except as required by law or for payment processing (e.g., your bank or payment provider receives only the information needed to complete your transaction). You can review our full data practices in our Privacy PolicyIf you believe your account has been compromised, contact support immediately and we will guide you through a password reset and security review.

Our support team on undian online is available via in-app messaging and email. In your account dashboard, tap the "Help" or "Support" button to send a message directly to our team—this is the fastest way to reach us. Alternatively, you can email our support address (listed in your account settings or in our Legal Notice). When contacting us, include your username, email address, and a clear description of your issue. Routine account questions typically receive a response within one business day. For urgent issues such as account lockout or suspected fraudulent activity, use the in-app support feature and mark your message as urgent. Our team is available Monday through Friday during standard business hours and does not process requests on public holidays.