undian onlinePrivacy Policy
This page describes what we collect when you use undian online and how we keep that data protected. We at undian online collect personal information only for purposes directly related to account management, payment processing, regulatory compliance, and service delivery. Your data is encrypted in transit and at rest, and access is limited to authorized staff members who require it for their designated roles.
Our privacy practices apply to all users of undian online across supported jurisdictions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang. We operate within the data-protection framework of the jurisdictions in which we conduct business and comply with applicable local laws regarding personal information. If you are based outside a supported jurisdiction, our service may not be available to you, and we do not knowingly collect data from users in restricted areas.
This policy explains what information we collect, how we use it, who we share it with, how long we retain it, and what rights you have regarding your data.
What data we collect on undian online
When you create an account on undian online, we collect your legal name, date of birth, national ID number, email address, and physical address. We also collect contact phone numbers if you provide them. These details are required to comply with Know-Your-Customer (KYC) regulations and to verify your identity before allowing deposits and withdrawals.
We collect payment information during deposit transactions. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), payment processors transmit transaction data to us—including the amount, payment method, timestamp, and your account identifier. We do not store your full bank account number or payment card details; these are handled by secure third-party processors.
We collect gameplay data automatically when you participate in tournaments or games on undian online. This includes game session logs, spin results, tournament standings, betting patterns, and account balance history. This data is retained for audit purposes, fraud detection, and dispute resolution. We also collect technical data: your IP address, browser type, device model, operating system, and timestamps of your login sessions. This helps us identify unauthorized access attempts and optimize our platform performance.
How we use your data on undian online
We use your personal information to verify your identity during account creation and before processing withdrawals. This KYC verification is a legal requirement in our operating jurisdictions and protects both you and us from fraud and money-laundering risks. Our compliance team accesses your ID details only when necessary for verification or account recovery purposes.
We use your contact email and phone number to send account notifications: deposit confirmations, tournament results, withdrawal status updates, and password-reset links. We do not send unsolicited promotional emails. If you opt out of non-essential communications, we will respect that preference while continuing to send mandatory service messages.
We analyze your gameplay data in aggregate to understand user behaviour, identify technical issues, and improve our game selection and tournament scheduling. For example, if we notice that players in Bandung prefer certain slot categories during specific hours, we may adjust tournament frequency accordingly. We do not share individual gameplay data with third parties, and we do not use it for profiling or targeting.
Data sharing and third-party processors
We share your data with third-party payment processors only to the extent necessary to complete deposit and withdrawal transactions. These processors are contractually bound to protect your information and may not use it for their own purposes. Examples include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and your bank (online payment, e-wallet, mobile banking, local payment) when processing transfers.
We may disclose your information to regulatory authorities, law enforcement, or courts if required by law or valid legal process. We do not sell, rent, or trade your personal data to advertisers or other commercial entities. We do not use your data to build marketing profiles or sell your contact information.
Data retention on undian online
We retain your account information (name, ID, address) for as long as your undian online account is active, plus a minimum of five years after account closure for regulatory and audit purposes. We retain gameplay data and transaction logs for seven years to facilitate dispute resolution and comply with financial-record regulations.
Technical logs (IP addresses, login timestamps) are retained for one year. We delete them after that period unless we suspect fraudulent activity or a data breach, in which case we may extend retention for investigation purposes. If you request account deletion, we will remove your personal information from active systems but retain anonymized transaction records as required by law.
Your rights regarding your data
You have the right to access, update, and correct your personal information on undian online. You can edit your registered name, email, or phone number in your account settings. If you need to update your national ID or address, contact our support team; our compliance staff will guide you through verification procedures.
You have the right to request deletion of your account and associated personal data, subject to our legal retention obligations. If you request deletion, we will deactivate your account and remove your information from active systems within thirty days. We will retain aggregated, non-identifiable gameplay statistics and transaction records as required by law.
You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information. Our contact details are provided at the end of this policy. We encourage you to contact us first so we can address your concerns directly.
Your privacy on undian online is protected through encryption, access controls, and legal compliance. We collect only what we need and share only what law requires.
Security measures on undian online
We encrypt all data transmitted between your device and undian online servers using SSL (Secure Sockets Layer) technology. Your password is hashed and salted on our servers; we never store plain-text passwords. Only you can log in to your account using your credentials. If you forget your password, our system sends a password-reset link to your registered email address; you set a new password yourself, and our staff cannot access your account without your consent.
We store sensitive data (ID numbers, payment details) in encrypted databases accessible only to authorized staff members via multi-factor authentication. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a security incident affecting your data, we will notify you promptly and take steps to mitigate the breach.
We recommend enabling two-factor authentication (2FA) on your undian online account if you withdraw frequently or hold substantial balances. 2FA adds an extra verification layer (typically a code sent to your email or phone) when you request a withdrawal or change your registered payment method.
Contact and dispute resolution
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via in-app messaging or email. Our compliance officer will respond to privacy inquiries within ten business days. If you are not satisfied with our response, you may escalate your complaint to your local data-protection authority.
We at undian online are committed to transparent data handling and compliance with applicable privacy laws. This policy is effective immediately and may be updated periodically to reflect legal changes or service improvements. We will notify you of material changes via email or in-app notification. Continued use of undian online after policy changes constitutes acceptance of the updated terms.